1 - Basket:Check the content of your order. At this step, you can change the quantities and enter a promotional code.

2 - Customer information:Enter your personal information.

3 - Delivery:We offer delivery.

4 - Payment:We offer several payment solutions, it's up to you to choose.

5 - Order confirmation:To be sure that your order has been registered, you must arrive until this step. You will also receive confirmation by e-mail or SMS (indicate your phone number) with the reference of your order.

The average time of an order is includedBetween 3 to 5 days.

Orders are prepared from Monday to Friday, when all of them are available.

Orders canceled within 24 hours of confirmation of payment will be eligible for a full refund.

Once your order is sent, it can no longer be canceled.

Processing of your order, product making and (free) delivery asks our team a15 to 20 working days. We make every effort to get your order as quickly as possible, without compromising the quality of our goods.

Our delivery times towards the whole world:

Our delivery times in the world are20 to 25 days workers, don't forget that delivery is free all over the world (Hors Dom-Tom), take advantage of it!

In order to offer you quality products at attractive prices and maximize the efficiency of the services we offer, we have several warehouses located in Europe, North America as in Asia.

Due to the number of orders to be processed and in order to offer you attractive prices while minimizing the costs generated, delivery times are significantly elongated. Rest assured, the team is committed to making their maximum in order to deliver your order to you as quickly as possible.

At Boxes Prestige, delivery isOffend In mainland France, but also worldwide. (Hors Dom-Tom)

Once your order is placed, youwill automatically receiveYour order number:

- bySms(if you have indicated your phone number)

- or byemail

You just have to enter your order number into our tracking platform in order to follow the evolution of your package.

⚠️ Sometimes you need5 to 10 working daysBefore your follow -up information is updated.

If you have returned your order number in our follow -up platform and that it does not indicate any information, do not panic! Sometimes it is necessary5 to 10 working daysBefore the carrier updates follow -up information.

If you have placed an order with several articles, and you have already received half of your order without receiving the other half, especially no worries!

We work with several storage warehouses and it may be that depending on your order, you receive your items bySeveral orders.

First of all, make sure you have consulted the state of your package in our follow-up platform.

Then, please contact our customer service or directly by email at contact@boites-prestige.fr

Your safety is our priority: our site only offers means ofSecure and guaranteed payment without danger.

We accept :

- Visa or MasterCard bank cards

- Paypal

All payments are protected our encrypted payment processor 128-bit SSL. We do not accept checks for the moment.

Obviously your information issecure ! 

The "HTTPS" present in the URLs of our shop testifies to the quality of our services.

HTTPS is the variant of "HTTP" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions from merchant sites. As an e-merchants, we are aware that the use of the SSL becomes, nowadays, essential. This is the best way to protect your data and protect yourself from hack or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "S" which means "secure" and which is added to the "HTTP" protocol on the website in the address bar.

So what are you waiting for to pay safely?

When we receive your order, the amount due is debited in the24 hoursaccording to it.

First, start by checking the expiration date of your bank card. It can also be a ceiling of your bank card. Get closer to your bank to find out more.

No. Except in exceptional cases, we accept only one and only reduction code by order.

Thank you for your understanding.

If you wish to return your order or an item of your order for X reasons, this is of course possible. We accept returns within a period of14 working daysFrom the day of receipt of your order. Returned articles must be in anew condition, never have been used. We will inspect the articles once received*.

*We are entitled to refuse your article if that does not meet the criteria mentioned above.

Shipping costs for your return packagewill be your responsibility.

To find out the return terms, please send an email by explaining your request and your order number to:

❌ All package returns made after the legal withdrawal period of14 dayscounting the delivery date, cannot be reimbursed by us. Thank you for your understanding.

Do not hesitate to consult our refund policy in order to know all the terms of our refunds and returns.

Upon receipt of your return package, we analyze and inspections your items to check their conformities. If your items arrive under acceptable conditions, we directly reimburse. Refunds are made on the bank card used during payment.

❌ If your article or articles arrive in poor conditions, we will be forced to send you your package. Thank you for your understanding.

No worries ! Our reimbursement times are2 to 15 days. Beyond 15 days, if you have still received nothing, please contact:

- Our customer service

- Send an email to: contact@boites-prestige.fr

Our after -sales service is available Monday to Saturday from 10:00 a.m. to 5:00 p.m.

If the answer to your question is not found in our questions, please contact our customer service directly or by email to: contact@boites-prestige.fr

Our team will be happy to answer your question! Do not forget, satisfying you is our priority, so do not hesitate to send us an email for any questions!